Privacy and Cookie Policy
Glasses International Ltd is committed to ensuring that your privacy is protected. The purpose of this statement is to set out how we use any personal information that we may obtain from you. Please take a few minutes to read it. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
DATA PROTECTION ACT 1998
We are registered with the UK Information Commissioner as a data controller and we try our best to comply with the Data Protection Act 1998.
WHAT INFORMATION WE COLLECT
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our website to purchase products you will need to register and you will be asked to provide certain information about yourself including your name, contact details and credit or debit card information. This allows us to process and fulfil your order. We will store this data and hold it on computer or otherwise.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
WHAT WE DO WITH THE INFORMATION WE COLLECT
Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support and develop our business and improve the service we provide to our customers.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. We might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you do not wish to be contacted about our products and services, please let us know in writing either by email or post.
DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details, just a unique random number.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.
SECURITY AND DATA RETENTION
Please note that while no system of technology is completely safe, "tamper" or "hacker- proof", we have endeavoured to take all reasonable steps to protect your personal information and all data supplied by you will be kept on our website's secured servers and computer systems, protected from outside intrusions. Unfortunately, we cannot be responsible for any breach of security unless this is due to our negligence or wilful default.
Credit/debit card processing
Glasses International do not collect, save, or store any of your credit card information. Our online transactions are carried out by SagePay (previously Protx) or PayPal who ensure that all transactions are secure and protected. Be assured that any sensitive information is never comprised which means you can shop in confidence.
CONTROLLING YOUR PERSONAL INFORMATION
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
CHANGES TO THIS PRIVACY AND COOKIE POLICY
We reserve the right to make changes to this policy from time to time. Any changes to the policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this policy.
CONTACT
If you have any questions or comments about any aspect of this policy please contact us by email, post or telephone.
If you do not wish to be contacted about our products and services, please let us know in writing either by email or post.
